Postage, Returns & Packaging Policy

POSTAGE:

We ship all over the world. Shipping costs will apply, and will be added at checkout. For multiple items on one order, please contact I Spy directly for a quote, or to arrange pick up.

Where applicable the customer is responsible for any duty and taxes that may be incurred.

All items are sent via Royal Mail, or Parcelforce and are signed for and tracked.
Estimated Delivery: 2-3 days from receipt of order.

DROP OFF:
If you live in Central/West/South West London or South West UK, and want to avoid delivery charges, we are happy to discuss a drop off service, or meet at mutually convenient time and place. This can be more convenient for bulkier items.

Call us on 07931 383 481 or email miranda@theinteriorspy.com to discuss further.

RETURNS:

If you wish to return an item for some reason, please notify us as soon as possible.

Goods must be sent back within 14 days of receiving the items. All items must be returned in showroom condition with original tags. You will be responsible for the arrangement and cost of return shipping and delivery with the exception of damaged items (or see Drop Off service above).

We strongly advise using a tracked postage service with insurance. We reserve the right to refuse return of any merchandise that does not meet Interior Spy return requirements. All products purchased with our bespoke service, are non returnable e.g. lighting made to order.

 

PACKAGING:

Interior Spy aims to reduce unnecessary plastic waste so where possible, we use past newspapers and garden twine for wrapping goods.

This may not look very glamorous or slick, but if it means we are doing ‘our bit’ to avoid plastic waste, and it ends up biodegrading and not in landfill, then we sleep easier at night!

Of course (and sadly) there are times where we need to protect our products in transit, so bubble wrap is used. We are looking in to environmentally-friendly alternatives. If you have any thoughts, we are all ears! In the meantime, please re use the bubble wrap!

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